Rotorua Polynesian Spa-FAMILY POOL

Q: Can I bring children into the hot spring?
A: Children can enter with two adults. Children under 5 years old can enter for free. Children under 8 years old should enter the hot spring under the supervision of adults at all times.
Q: Do I need to bring a towel and a swimsuit?
A: You can rent towels and swimsuits on site for 10 NZD each. If you return the towels and swimsuits before leaving, you can get a refund of 5 NZD.
Q: What is the water temperature of the hot spring pool?
A: The standard private pool water temperature is about 38.5 degrees Celsius.
Q: Will the mineral-rich hot spring water have an effect on jewelry?
A: The mineral-rich water may stain some silver and gold jewelry. Please take off these precious jewelry before entering the hot spring pool~ If your jewelry has been exposed to water and becomes dirty, you can clean it yourself or take it to a jewelry store for cleaning~
Q: What is the white substance in the pool?
A: There are some active mineral elements in the hot spring water. When the water cools, these minerals will quietly change and stick together, becoming visible to the naked eye, whether it is white particles in the water or milky white water. This is the reason. When the temperature drops, the clarity of mineral water will change with changes in atmospheric conditions and mineral solid suspensions.
Q: What physical health conditions should be taken into consideration when bathing in a hot spring or hydrotherapy pool?
A: If you are allergic to sulfur, we strongly recommend that you do not bathe in the hot spring, otherwise you may have skin allergies. If you have a cold or flu, it is best to wait until you recover before bathing in the hot spring for the health of other guests in the hot spring.
Q: Can I bathe in a hot spring during pregnancy?
A: We recommend that pregnant women be cautious when bathing in hot springs, and only bathe in alkaline hot spring pools at low temperatures (33 degrees to 38 degrees) while ensuring high intake of water and adequate rest. We do not recommend pregnant women bathing in the acidic Priest Spa. Some pregnant women choose to soak their feet only.
Q: Can I bathe in such a hot spring if I have a baby?
A: Babies can soak in the hot mineral springs, but we recommend that you use a lower temperature pool to ensure that the temperature does not get too high and that you keep an eye on your baby~~
Q: Are towels and lockers included?
A: Towels and lockers are included in the admission ticket to the Deluxe Lakeside Spa. For other programs, you can rent towels for NZ$10, which can be refunded to NZ$5 when you return them; or you can buy them from the Spa Essentials Shop. You can use the storage bucket for free, but you need to pay NZ$5 to rent a secure locker for valuables.
Q: Do we have any requirements for clothing in the hot spring pools?
A: Swimming suits must be worn in the pools. Cotton shirts and pants and underwear are not allowed in the pools. Babies must wear swimming diapers. Swimming suits are not mandatory in private pools.
Q: Can I use the private pool alone?
A: No, we have regulations that private pools that are not in public view must have at least two adults aged 15 and above in each pool.
Q: Can I let my child soak in the hot springs by himself?
A: Children under 8 years old must be cared for by an adult over 16 years old. You must be with the child at all times and be able to provide some immediate assistance. Children under 12 years old must be accompanied by an adult.
Q: Are there changing rooms?
A: All Polynesian Spas have changing rooms, which include showers and lockers.
Q: How often is the water changed?
A: All hot spring pools meet strict water quality standards. It is stipulated that we must change the water in the mineral pools every 4 hours. We meet this requirement and for some pools, we change the water every 3 hours. There is a constant flow of clean and fresh water into the hot spring pools during the day; at night, the pools are emptied and cleaned, and refilled with clean hot spring water.