Rotorua Polynesian Spa - Lake View Private Pool

Deluxe private pools can accommodate up to 6 people per pool, with a minimum of 2 people
Q: Can I pay twice for an hour-long soak?
A: No. Due to health and safety regulations, this activity can only be booked for 30 minutes per person.
Q: Can I bring children into the hot springs?
A: Children can enter with two adults, children under 5 years old can enter for free, and children under 8 years old should enter the hot springs under the supervision of adults at all times.
Q: Do I need to bring a towel and a swimsuit?
A: You can rent towels and swimsuits on site for 10NZD each. If you return the towels and swimsuits before leaving, 5NZD will be refunded.
Q: What is the water temperature of the hot spring pool?
A: The water temperature of the standard private pool is about 38.5 degrees Celsius.
Q: Do I need to make an appointment for a specific time to enter the hot spring?
A: The private pool is on a first-come, first-served basis. If the private pool is full when you arrive, you may need to wait for a while in a comfortable waiting room.
Q: Will the mineral-rich hot spring water have an effect on jewelry?
A: Mineral-rich water may stain some silver and gold jewelry. Please remove these precious jewelry before entering the hot spring pool. If your jewelry has been exposed to water and has become dirty, you can clean it yourself or take it to a jewelry store for cleaning.
Q: What is the white substance in the pool?
A: There are some active mineral elements in the hot spring water. When the water cools, these minerals will quietly change and stick together, becoming visible to the naked eye. Whether it is white particles in the water or milky white water, it is because of this. When the temperature drops, the clarity of mineral water will change with changes in atmospheric conditions and mineral solid suspensions.
Q: What physical health conditions should be paid attention to when taking a hot spring or hydrotherapy in a hot spring pool?
A: If you are allergic to sulfur, we strongly recommend that you do not bathe in the hot spring, otherwise you may have skin allergies. If you have a cold or flu, considering the health of other guests taking a hot spring bath, it is best to wait until you recover before taking a hot spring bath.
Q: Can I bathe in a hot spring during pregnancy?
A: We advise pregnant women to be cautious when bathing in hot springs and only use alkaline hot springs at low temperatures (33-38 degrees) while ensuring high water intake and adequate rest. We do not recommend pregnant women bathing in the acidic Priest Spa. Some pregnant women choose to soak their feet only.
Q: Can I bathe in such hot springs with a baby?
A: Babies can bathe in hot mineral hot springs, but we recommend using a lower temperature pool to ensure that the temperature is not too high and overheating, and to keep an eye on the baby~~
Q: Are towels and lockers included?
A: Admission to the Deluxe Lakeside Spa includes towels and lockers. For other programs, you can rent towels for NZ$10, which can be refunded to NZ$5 when you return them; or you can buy them from the Spa Essentials Shop. You can use the storage bucket for free, but you need to pay NZ$5 to rent the secure locker for valuables.
Q: What are our clothing requirements in the hot springs?
A: Swimming suits are required in the pools. Cotton shirts and pants as well as underwear are not allowed in the pools. Infants must wear swim diapers. Swimming suits are not mandatory in private pools.
Q: Can I use the private pools alone?
A: No, we have a rule that private pools that are not in public view must have at least two adults aged 15 and over in each pool.
Q: Can I let my child soak in the spa by himself?
A: Children under 8 years old must be supervised by an adult aged 16 and over, who must be with the child at all times and able to provide immediate assistance. Children under 12 years old must be accompanied by an adult.
Q: Are there changing rooms?
A: All Polynesian Spas have changing rooms, which include showers and lockers.
Q: How often is the water changed?
A: All spa pools meet strict water quality standards. It is stipulated that we must change the water in the mineral pools every 4 hours. We meet this requirement and for some pools we change the water every 3 hours. During the day, there is a constant flow of clean, fresh water into the hot spring pool; at night, the pool will be emptied and cleaned, and then refilled with clean hot spring water.
Q: Is it open-air? Can I soak in the pool when it rains?
A: It is open-air, and you can soak in the pool when it rains, unless it is a heavy rain. Generally, we will not cancel the hot spring soaking due to rain.